14-Day Money-Back Guarantee

We stand behind our service and offer a 14-day money-back guarantee for all new subscriptions. If you're not satisfied with resumely, you can request a full refund within 14 days of your initial purchase.

Eligibility Requirements

To be eligible for a refund:

Request must be made within 14 days of your initial subscription purchase
Applies to first-time subscribers only (new accounts)
Does not apply to renewal charges or subsequent months
Account must not have violated our Terms of Service
Request must be submitted through proper channels (see below)

How to Request a Refund

To request a refund within the 14-day period:

Log in to your account and go to Settings → Billing
Click "Request Refund" or contact us at refunds@resumely.site
Provide your account email and reason for refund (optional but helpful)
Our team will process your request within 3-5 business days
Refunds are issued to the original payment method

Processing Time

Review: Refund requests are reviewed within 1-2 business days
Processing: Approved refunds are processed within 3-5 business days
Bank timing: It may take an additional 5-10 business days for the refund to appear in your account, depending on your bank

Non-Refundable Items

The following are not eligible for refunds:

Subscription renewals after the initial 14-day period
Partial month refunds (no pro-rated refunds after 14 days)
Add-on services or one-time purchases after delivery
Accounts suspended or terminated for Terms of Service violations
Enterprise or custom plans (subject to separate agreement)

Cancellations

You can cancel your subscription at any time:

Cancellation takes effect at the end of your current billing period
You retain access to paid features until the period ends
No refund is provided for unused time in the current billing period
You can reactivate your subscription at any time
To cancel, go to Settings → Billing → Cancel Subscription

Service Credits

In cases of service disruption or technical issues, we may offer service credits instead of refunds. Service credits can be applied to future billing cycles and do not expire as long as your account remains active.

Chargebacks

Please contact us directly before initiating a chargeback with your bank. Chargebacks may result in immediate account suspension. We're committed to resolving any billing concerns fairly and quickly.

Changes to Refund Policy

We reserve the right to modify this refund policy at any time. Changes will be posted on this page with an updated revision date. Refund requests are subject to the policy in effect at the time of purchase.

Contact Us

For refund requests or billing questions:

Email: refunds@resumely.site
Support: support@resumely.site
Phone: +1 (555) 123-4567
Hours: Monday-Friday, 9 AM - 6 PM EST

Eligibility Requirements

To be eligible for a refund:

Request must be made within 14 days of your initial subscription purchase

Applies to first-time subscribers only (new accounts)

Does not apply to renewal charges or subsequent months

Account must not have violated our Terms of Service

Request must be submitted through proper channels (see below)

How to Request a Refund

To request a refund within the 14-day period:

Click "Request Refund" or contact us at refunds@resumely.site

Provide your account email and reason for refund (optional but helpful)

Our team will process your request within 3-5 business days

Refunds are issued to the original payment method

Non-Refundable Items

The following are not eligible for refunds:

Subscription renewals after the initial 14-day period

Partial month refunds (no pro-rated refunds after 14 days)

Add-on services or one-time purchases after delivery

Accounts suspended or terminated for Terms of Service violations

Enterprise or custom plans (subject to separate agreement)

Cancellations

You can cancel your subscription at any time:

Cancellation takes effect at the end of your current billing period

You retain access to paid features until the period ends

No refund is provided for unused time in the current billing period

You can reactivate your subscription at any time

To cancel, go to Settings → Billing → Cancel Subscription